Knowing what to expect before you come to ReQuest Physical Therapy can help you better prepare for your visit. Here are some of our most frequently asked questions:

  • What is physical therapy?

    Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

    While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

  • What will I need to have with me for my first appointment?

    Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

    To bring on your first visit:

    • A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
    • Insurance information (we will make a copy of your card).
    • Print out the patient forms, fill them out, and bring them with you.
    • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
    • Please arrive 15-20 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
    • Please wear comfortable clothing that allows easy access to your problem areas.
  • Will it hurt?

    Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • How long will my appointments last?

    Most appointments range from 45 to 60 minutes.

  • What should I wear for therapy?

    You should wear comfortable clothes that are easy to move around in. You will be doing exercises, and if you will be participating in aquatic therapy, you will need to wear a swimsuit.

  • I have a busy schedule, when are you open for treatment?

    Our Gainesville location is open Monday – Friday from 7 a.m. to 7 p.m. and on Saturday from 8 a.m. to noon. Our Tioga location is open Monday thru Friday from 7 a.m. to 6 p.m.

  • How long is my referral valid?

    Your referral is valid for 30 days from the date it was written.

  • Do I need to have a referral to attend therapy?

    All Medicare patients require a referral from their physician.

    Not all private insurance companies require a prescription. It is important to remember that all health plans are different and to ensure that you receive coverage according to your plan, you need to call your insurance company to verify.

  • Are there any insurances that you do NOT take?

    We do not accept Medicaid, United Health Care, or Tricare Prime. You can still come to ReQuest as a patient, but you would be billed under “out of network” fees.